Payment and Delivery

How to place an order on the website?

To place an order, click on the “ADD TO BASKET” button on the website next to the selected product.

Then on the “Basket” page proceed to checkout using the “PLACE ORDER” button.

If you purchase a license as a Company, you should specify the email, Name, Surname, phone number of a contact person, as well as the company name, NIP and address.  

Some manufacturers (vendors) may request additional data to form a license, such as: postal address, actual license code/serial number, confirmation of educational activity for academic versions. Your manager will request this information if it is required to place an order.

For individuals, it is necessary to enter contact information to place an order: Name, Surname, email, phone number of a contact person.

For assistance in licensing or placing an order, contact the online store manager by any convenient way:

  • via the order form in a free form;
  • online chat on the website;
  • email to sales@noventiq.pl;
  • by phone +48 22 266-28-06 from 9:00 am to 18:00 pm.

How to check the order status?

After placing an order, you will receive an email. You can also check your order status with the online store manager.  

Working hours of the store.noventiq.pl online store

You can place and pay an online order 24/7.

Orders are processed and electronic keys (licenses) are sent on weekdays, from 9 am to 18 pm.

How to pay the order?

The following payment options are available for online orders:

  • Credit card
  • Blik
  • Przelew on-line
  • Przelew na konto

Do you have security guarantees for bank card payments?

Bank card data is processed under the information protection standard developed by Visa and MasterCard international payment systems — Payment Card Industry Data Security Standard (PCI DSS), which guarantees secure processing of bank card data.  Data transfer security is guaranteed by the use of Transport Layer Security (TLS 1.2) protocol and closed banking networks with the highest degree of protection.

It means that the payment is processed on a protected page of the electronic payment system, which has passed international certification. In this case, confidential data (bank card details, registration data, etc.) is fully protected, and no one, including our online store, can access it.

Delivery types and terms

Electronic delivery – the fastest and the most convenient way to get electronic licenses. After the order payment, you will receive a license key by email. The license delivery term is specified in the card of each product.

Refunds

To submit a request for refund or exchange of goods, please contact the online store manager for further advice:

  • by email sales@noventiq.pl
  • by phone +48 22 266-28-06 from 9:00 am to 18:00 pm

We will carefully consider the situation and try to help.

Our clients